Privacy Policy
Last updated: August 2026
Chi Charms respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect, why we collect it, how it is used and the rights you have in relation to your personal data.
- Information We Collect
When you visit our website, place an order, make an enquiry or book a service, we may collect information such as:
– Your name
– Email address
– Billing and delivery address
– Telephone number, where required for your order or booking
– Details relating to your order, enquiry or booking
– Information you choose to provide when contacting us
– Technical information relating to your use of our website, such as IP address, browser information and cookies
Payment information is processed securely by the payment provider used on our website. Chi Charms does not store your full payment card details.
- How We Use Your Information
We may use your personal information to:
– Process and fulfil your orders
– Arrange delivery of your purchases
– Manage bookings for our services
– Respond to enquiries and provide customer service
– Process payments, refunds and returns
– Keep appropriate business and financial records
– Maintain and improve the operation and security of our website
– Comply with our legal and regulatory obligations
We will only use your personal information where we have a lawful reason to do so.
- Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where this is necessary to operate Chi Charms and provide our services. These may include:
– Payment processors
– Delivery and postal providers
– Website hosting and technical service providers
– Professional advisers or service providers where necessary
– Government, regulatory or law-enforcement authorities where we are legally required to do so
We only share the information reasonably necessary for the relevant purpose.
- How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.
When information is no longer required, it will be securely deleted or disposed of where appropriate.
- Cookies
Our website may use cookies and similar technologies to help the website function correctly, understand how it is being used and improve your experience.
Where required, you will be given the opportunity to manage your cookie preferences through the website.
- Keeping Your Information Secure
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.
Where third-party providers process information on our behalf, we expect them to use appropriate safeguards to protect that information.
- Your Data Protection Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
– Ask for a copy of the personal information we hold about you
– Ask us to correct inaccurate or incomplete information
– Ask us to delete your information in certain circumstances
– Ask us to restrict how your information is used in certain circumstances
– Object to certain uses of your personal information
– Request the transfer of certain information where applicable
– Withdraw consent where we rely upon consent to process your information
These rights are subject to the circumstances and exemptions provided by law.
If you wish to exercise any of these rights, please contact us using the details at the bottom of this policy.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
- Third-Party Links
Our website may occasionally contain links to other websites. Chi Charms is not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies when visiting them.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be made available on our website.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy, the personal information we hold about you, or how your personal information is handled, please contact:
Chi Charms
Email: holli@chicharms.co.uk